Monday, November 3, 2008

Thanks to the Rapids Ticket Office

As part of my ongoing goal to not paint the whole Rapids FO with the same brush when I get frustrated at a soccer-related decision I wanted to give my thanks to the Rapids Ticket Office, specifically Marcus Myrick and Abbey Gettler.

Marcus has been my long-time contact in the ticket office. He's always set me up with tickets and gone out of his way to make sure I got what I needed. It wasn't the easiest year for me, being laid off right after I got to Colorado, so I didn't buy the season ticket I was thinking about and I had a lot of last minute decisions to attend games based on $$$ until I got my new job at PaySimple figured out. Marcus was always responsive to last minute requests for Class VI tickets, and I probably took more of his time than I really should have in asking him questions about sell-outs and such.

Marcus and Abbey worked together on my season ticket renewal for 2009. I'm not in a position to buy a ticket right now, but expect to be after the holidays. I was willing just to let my seat go (Its not like we're real picky about sitting in our seats in Class VI) and buy a ticket to the USMNT game on my own. Instead Marcus decided to trust that I would buy a ticket and Abbey applied my unused playoff ticket (Damn you FaKe SaLt LaKe!) as my deposit and provided me with a USMNT ticket. It would have been easy for them to have let me go knowing I'd be back next season anyway and made some more money off of me by selling me a USMNT ticket, but instead they found a way to make it work for both the Rapids and me.

I come down on the Rapids FO a lot, and justifiably most of the time. From a soccer perspective there's a lot of work to be done to get the Rapids into a team that can challenge for the title. That doesn't mean that other parts of the organization aren't getting the job done though, and sometimes we as fans need to recognize that there are people in the FO getting the job done to make the game-day experience the best it can be for what they control.


Bonji said...

I'd like to second that emotion.

Jester said...

I would also like to add that it's great that they are not raising Season Ticket prices for next season! Although I do think it's slightly poor taste to threaten to give away our seats if we dont renew for next season before this season is officially over (although it is over for us, they didn't know that when they sent the packets out).